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Passive and aggressive are reflexes. Assertiveness is a
skill and, just like any other skill, it
needs to be learned and practiced.
Standing up for
your rights and not being taken advantage of
is one definition of being assertive. It
also means communicating what you really
want in a clear fashion, respecting your own
rights and feelings and the rights and
feelings of others.
Assertion is an honest and appropriate
expression of one's feelings, opinions and
needs. The most successful people in the
world have mastered assertiveness and, if you
want to actively compete with them, you have
to be assertive as well. In this seminar,
your employees will learn:
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How your
reactions to difficult situations effect the
overall outcome
·
How to take responsibility for your own
actions and stop blaming others
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The differences between passive, assertive,
passive-aggressive and aggressive
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Saying “no” without feeling guilty
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How to be confident in your decision-making,
even if the decision is wrong
·
Self-esteem – how to accept yourself for who
your are and release perfectionism
·
How your words, voice and body language
portray assertiveness
·
Words and
phrases for difficult people
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How to negotiate to get what you want
·
How to keep control of your emotions |
